Terms and Conditions
CuraLife Commerce SIA (“CuraLife”) has set out below the terms and conditions which apply to information shown in the pages of curalife.co (“the Web Site”) and to the ordering of any products from the Web Site. By placing an order, you agree to and accept these terms and conditions.
a) CuraLife Commerce SIA is a registered company in Latvia: Reg 40203007893.
b) The material in the Web Site is copyright to CuraLife or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.
2. CONTACTING US
You may contact us using one of the following options:
1. “Contact Us” page
2. E–mail: firstname.lastname@example.org
3. Post – CuraLife Commerce SIA, Silmaču iela 4, Rīga, LV-1012, Latvia
4. 24/7 customer service : UK +44-800-086-9122 or USA +1-888-286-7307
3. WEB SITE INFORMATION
We do not accept liability for any loss (direct, indirect or consequential) which may arise from misunderstanding or misinterpretation of information contained in the Web Site or in respect of any error or omission. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from the CuraLife web site.
4. DESCRIPTION OF PRODUCTS
a) We have tried to ensure that the information provided in the Web Site is accurate, however, we reserve the right to make changes which do not materially affect the quality or performance of the products at any time.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
5. ORDERING PRODUCTS
a) You may order products from the Web Site by submitting a completed order form through the checkout procedure.
b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) forms the contract between us.
6. THE PRICE AND PAYMENT
a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
c) Payment is made by credit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card.
d) Although every care is taken in the quality of content on this Web Site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
7. DELIVERY OF PRODUCTS
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the checkout procedure.
Our regular shipping option is free of charge for all orders
• Within the EU – 7-14 business days
• International – 14-21 business days
• Additional costs may apply for shipments to non EU countries. These charges are the buyers responsibility.
From order time, we may require up to an additional 3 business days for processing before the order is shipped out. Express shipping price will depend on the weight of the products ordered and is calculated automatically as you add products to your cart and select your desired shipping method and destination. Large orders, multi-box orders or orders with total calculated weight greater than the highest rate of the shipping rate table may require a custom shipping quote requiring payment for actual shipping charges to be approved before processing the shipment.
The delivery time indicated above is provided by the post service. CuraLife will not be liable for delays occurred due to the fault of the post service. CuraLife undertakes to provide delivery within 30 days from the confirmation of the order.
b) If you do not accept delivery of the products or fail to supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date or in case the delivery was not made – 14 days after the estimated delivery date. We will not be liable for any loss or damage if you fail to do this.
d) Customs & Country Regulations
Please know that we do endeavor to adhere to each country’s individual import policies. While we do our best to make sure that we comply with local customs regulations, we do ask you to double check your country’s import policies before ordering. Orders that are seized by your local customs authority can not be refunded.
8. CANCELLING ORDERS AND WITHDRAWAL
a) Right of Withdrawal
You are entitled to withdraw from this contract within 14 days without giving any reason for doing so. The right of withdrawal expires in 14 days, starting from the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods. In order to execute your right of withdrawal, you should notify us using contact details indicated in Section 2 of the Terms & Conditions via an explicit notification (for example, a letter sent by post or e-mail) about your decision to withdraw from the contract. Alternatively, you may use the attached withdrawal sample form that can be downloaded by pressing here.
In order to meet the deadline for the right of withdrawal, your notification about exercising your right of withdrawal must be sent, before your right of withdrawal expires.
b) Effects of Withdrawal
If you withdraw from this contract, we shall return all payments received from you, including delivery costs, if any, (except for the additional costs incurred due to the fact that you have chosen a mode of delivery which is not our proposed least expensive standard delivery mode), without undue delay, and in any case no later than within 14 days from the day when we were made aware of your decision to withdraw from the contract. Refunding will be done using the same payment instrument that you used for the original transaction, unless you have clearly agreed otherwise. In any case, you will not be charged any fee in connection with any such refunding.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
You shall have to bear the direct cost of returning the goods
c) You may also cancel your order, i.e. by notifying us in writing at any time before the products have been delivered. In such a case, the terms and conditions for the rights of withdrawal indicated herein apply.
If possible, please provide us with the reason for withdrawal or cancellation.
d) You can no longer cancel your order and/or withdraw from our contract once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.
9. COMPLAINTS AND DISPUTE RESOLUTION
a) Any dispute arising between you and CuraLife shall be settled by negotiation, with the parties endeavoring to reach an amicable solution.
If it is not possible to settle a dispute between a consumer and CuraLife by negotiation, the consumer is entitled to submit a written complaint, including complaints regarding the quality of the product, to CuraLife to the e-mail address indicated in Clause 2 of these Terms & Conditions, indicating therein:
• his or her given name, surname, address of the place of residence and contact information;
• order number;
• the date of submitting the submission;
• the essence of the dispute, his or her claim and its justification.
b) The reply to such a complaint shall be given within 15 business days.
c) If CuraLife does not provide a reply to the complaint of the consumer within the time period specified, this means that CuraLife rejects the complaint and refuses to satisfy the claim of the consumer.
d) If CuraLife refuses to satisfy the claim of the consumer or the consumer is not satisfied with the solution offered by CuraLife, the consumer is entitled to turn to:
1. The Consumer Rights Protection Centre of the Republic of Latvia in order to receive assistance in solving the dispute;
2. An out-of-court mediator of consumer disputes, if such has been established in the relevant field in the Republic of Latvia;
3. The Commission for Solving Consumer Disputes of the Republic of Latvia, if the assistance provided by the Consumer Rights Protection Centre in solving the dispute has not ensured results and it is possible to convene the Commission for Solving the Consumer Disputes in the relevant field for examining a dispute;
4. The court.
e) The Courts of the Republic of Latvia will have exclusive jurisdiction over the disputes between the customer and CuraLife.
f) This clause does not affect the mandatory provisions of the EU law.
a) The products advertised in the Web Site are only intended for sale to persons dealing as consumers and are not for re-sale.
c) Any contract between us shall incorporate these terms and conditions and be under the law of the Republic of Latvia. This clause does not affect the mandatory provisions of the EU law.
11. LIMITATIONS OF LIABILITY
CuraLife Commerce SIA does not assume any responsibility, or will it be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site.
In no event will CuraLife Commerce SIA or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Web Site, be liable to you or anyone else for any direct, indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this Web Site, any web sites linked to this Web Site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.
In the event of any problem with this Web Site or any content, you agree that your sole remedy is to cease using this Web Site. In the event of any problem with the products or services that you have purchased on or through this Web Site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this Web Site.